Hospitality: Does Your Business Measure Up to Bea’s Standards?

  By Amanda Cleary Eastep Our departure from our favorite restaurant is halted by the owner. “You ate too fast,” Bea says, in her lovely Ghanaian accent that makes her sound more disappointed than scolding. We don’t want her to think we didn’t enjoy our meal of jerk chicken, lamb shank smothered in brown gravy, buttered cabbage, steamy … Continue reading Hospitality: Does Your Business Measure Up to Bea’s Standards?

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Swiftly building trust with your virtual clients

teamwork

By Amanda Cleary Eastep I carry my three-year-old daughter into the ER. Her face swollen, her breathing rasping. The security guard sees me, motions me to follow. I am able to say, she can’t breathe. In a whirlwind of white coats and tubes and fear, I watch them connect her small face to oxygen and … Continue reading Swiftly building trust with your virtual clients

Sunday Drive: Are you in the arena?

Photo Credit: Allard Schager via Compfight cc The arena isn't the most pleasant place to be. How much easier to sit on the sidelines, jeering or cheering, than to do the hard thing...to put yourself in the path of charging men or lions. The sidelines invite you to get comfortable but not to act... To … Continue reading Sunday Drive: Are you in the arena?