By Amanda Cleary Eastep Our departure from our favorite restaurant is halted by the owner. “You ate too fast,” Bea says, in her lovely Ghanaian accent that makes her sound more disappointed than scolding. We don’t want her to think we didn’t enjoy our meal of jerk chicken, lamb shank smothered in brown gravy, buttered cabbage, steamy … Continue reading Hospitality: Does Your Business Measure Up to Bea’s Standards?
By Amanda Cleary Eastep I carry my three-year-old daughter into the ER. Her face swollen, her breathing rasping. The security guard sees me, motions me to follow. I am able to say, she can’t breathe. In a whirlwind of white coats and tubes and fear, I watch them connect her small face to oxygen and … Continue reading Swiftly building trust with your virtual clients
Photo Credit: Allard Schager via Compfight cc The arena isn't the most pleasant place to be. How much easier to sit on the sidelines, jeering or cheering, than to do the hard thing...to put yourself in the path of charging men or lions. The sidelines invite you to get comfortable but not to act... To … Continue reading Sunday Drive: Are you in the arena?
I think a lot about purpose. If in life, then in work, since much of my day is spent in it. But what if our day jobs, our small businesses or big businesses, don't at first glance appear obviously "purposeful"? I am a freelance writer. I'm not saving puppies or performing heart surgery. In her essay “The … Continue reading Sunday Drive: Small work in the great work
My daughter and I have been sharing the Mac charger since the other one had a run-in with the vacuum cleaner. Knowing I was running low on battery life, she left the charger on my desk with this note. “Stay charged” were the instructions... ...on a cord unconnected from a power source. Were wiser words … Continue reading Sunday Drive: Recharged for Monday